Contact

Do you need any information or a quoate ?
Contact us by mail or phone, we will do our best to answer your questions very shorlty.
Our customer service is open 9 am to 8 pm 7/7 days.

By post:	By phone:	By mail:
Sarl Directeck 56, rue des Foisses 63170 Aubière France	(number not surcharged): +33 473 912 497 +33 607 941 742	serviceclient@directeck.fr

Horizontal & Vertical Tabs

Panda theme comes with 3 basic tab styles. You can customize them for a little bit to have dozens different styles.

Envato Credit

When you pay with prepaid Envato Credit, you’ll avoid the handling fees that apply PayPal and Credit Card purchases.

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To pay with Envato Credit either:

Purchase credits by hovering the mouse over your username at the top of the screen and click 'Make a Deposit' from the drop down menu. Once you have made a deposit, choose your item(s) and select ‘Envato Credit’ as your payment option at Checkout, or
Select the item(s) you wish to buy and choose 'Add Credit to Buy Now / Checkout' to deposit Envato Credit and finalise your purchase.

Credit Card

To complete a purchase using your credit card, simply click 'Buy Now' (single item) or 'Checkout' (multiple items), and select the option showing Visa and Mastercard logos.

Enter your credit card details to complete your purchase.

Note:

Credit card purchases may incur a $1 or $2 handling fee.
Currently we accept Visa and Mastercard. If you wish to pay using a different card type such as American Express, please pay using Paypal and check out as a guest.
Your card details are never transmitted to or stored on Envato servers.

PayPal

To complete a purchase using PayPal, simply click 'Buy Now' (single item) or 'Checkout' (multiple items), and select 'Checkout with PayPal'.

You will be directed to a secure PayPal page to make your payment through your PayPal account (or with a credit or debit card through PayPal's Guest Checkout option) and then returned to Envato to finalise your order.

Note:

PayPal purchases may incur a $1 or $2 handling fee.
PayPal does not operate in all countries or regions, you can check here.

Order

An order is made up of one or more purchases. Every time you complete the checkout process on the Envato Market, we assign an order ID to all transactions that were completed as part of the checkout process.

For example if you have purchased multiple items in a single shopping cart, the item licences and buyer fees will all have the same unique order id. Your order may also be subject to a handling fee charge, depending on your payment method and order total.

Sales

A sale happens when an item you're selling on Envato Market has been purchased - Congratulations! Sales are recorded on your statement along with information to tell you exactly which item was purchased and the amount it was purchased for.

Purchase

A purchase happens when you buy an item licence from an author selling on Envato Market. The total price paid by the buyer is made up of the licence price which is paid to the Author, and a payment for Envato’s buyer services called a Buyer Fee. Using the shopping cart you can make multiple purchases in a single checkout.

Deposit

When you deposit money into your Envato Market account it is converted by your payment provider from your currency to US Dollars. We then convert those US Dollars to Envato Credits. Envato Credits are the virtual currency on Envato Market and one (1) Envato Credit is equal to one (1) US Dollar.

Any time you add these prepaid Credits to your account, it will show up as a deposit on your statement. The expiry date listed beside that deposit indicates when your credits will expire, but you can extend this expiry date by sending a request to Envato Support or by depositing further credits.

Withdrawal

A withdrawal is when you request a payout of your Envato Market earnings. This is shown as a withdrawal on your statement.

Reversals

A reversal happens when a purchase is refunded or reversed as a result of a chargeback. A reversal always appears on a buyer’s statement along with an accompanying credit note. For some types of refunds such as author-initiated refunds, the author’s statement will show the reversal and the related credit note.

In other cases, when the refund is marked as a ‘goodwill’ refund from Envato, the author’s statement and balance will be unchanged and the credit note will be generated from Envato to the buyer.

Deposit

Withdrawal

A withdrawal is when you request a payout of your Envato Market earnings. This is shown as a withdrawal on your statement.

Reversals

Invoice

An invoice is generated for the sale of every item or service on Envato Market. The Invoice will show the following information; date, invoice ID, order ID, sellers details, buyers details, item details (The details of the item purchased (Including Item name, Item ID, licence type, size if applicable (eg photodune), and item price)), total (in USD). For convenience, services to authors are aggregated into a single monthly service fee invoice.

Statement

Your statement is a list of all transactions and any activity that has altered your account balance. It contains information on all your sales, purchases, deposits, withdrawals, changes to exclusivity, referral program earnings and reversals.

Credit Note

A credit note is when a reversal of an invoice occurs (negative invoice). When an invoice has been generated and the transaction is cancelled or voided a credit note is issue to support it.

Invoice

Statement

Credit Note

A credit note is when a reversal of an invoice occurs (negative invoice). When an invoice has been generated and the transaction is cancelled or voided a credit note is issue to support it.

Deposit

Order

Purchase

Deposit

Order

Purchase

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